Bookings and guests
Articles
Guide • Retreat host
Pre-arrival communication best practices
What to send guests in the week before they arrive.
How-to • Retreat host
Use message templates
Save time on common replies with reusable templates.
How-to • Retreat host
Approve a room-change request
When a guest wants to switch rooms within their booking.
Guide • Retreat host
Response time goals and why they matter
How response time affects your ranking and acceptance rate.
How-to • Retreat host
Set up Instant Book
Let trusted guests book without your approval. When it makes sense.
How-to • Retreat host
Approve or decline a booking request
The 48-hour response window and how to use it.
Guide • Retreat host
Booking statuses explained
Pending, confirmed, cancelled, no-show — what each means and what to do.
How-to • Retreat host
Filter and search your bookings
Find a specific booking, group, or status fast.
How-to • Retreat host
Approve or decline a date-change request
How to handle a guest's request to change their booking dates.
How-to • Retreat host
Manage incoming bookings
View, approve and decline bookings from the bookings dashboard.
How-to • Retreat host
Message your guests
How to send and receive messages with guests from your host inbox.