Guests can request to change the dates of a confirmed booking. You decide whether to approve, decline or counter-offer.
Handle a change request
Open
.
Click the pending request.
You'll see: original dates, requested dates, any room change, and guest notes.
Choose
Approve
,
Decline
, or
Propose new dates
.
If you approve, pricing recalculates automatically and the guest is notified.
Tips
If the new dates fall in a different pricing group, the guest sees the price delta before confirming.