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Guest messaging

Message guests before and after they book

Answer questions, share arrival details and build the relationship that turns first-timers into repeat guests. One inbox in your dashboard, one thread per guest, and a notification every time someone writes.

How a guest conversation works

Before they book

A guest sends an enquiry from your listing page, between 20 and 5,000 characters. It opens a conversation in your inbox with the retreat name in the title, and the guest can add a preferred date and group size.

After they book

Once a booking exists, messages stay in one thread per guest, tied to that booking. Full conversation history per guest and booking, so arrival details and special requests are never lost in email.

Replies and attachments

Replies can run to 10,000 characters and carry attachments, so packing lists, maps and directions go in the thread. Either side can archive a conversation without affecting the other.

How you hear about a new message

  • An email for every new message, to whichever side is on the receiving end.
  • A WhatsApp or Telegram alert when a new enquiry arrives, if you have opted in for that retreat.
  • Messages arrive in your dashboard and by notification, so nothing waits.

WhatsApp and Telegram alerts cover new enquiries. Replies inside an existing thread are notified by email.

Your inbox is protected

  • A content filter checks every message before it is sent.
  • A guest can start conversations with at most five new hosts in any two-hour window. Hosts and guests with a completed booking are exempt.
  • Replies inside an existing thread are never rate-limited.

Sharing the inbox is a role setting. Team members you invite as Managers read and reply in your inbox; team members invited as Staff do not see guest conversations at all.

See how co-hosts and team access work

Fast replies lift your ranking score

Response speed and response rate feed the Host engagement pillar, which carries 20% of your ranking. It is one of the few ranking inputs you control directly, every day, without spending anything.

See exactly how ranking works

Questions hosts ask

Yes. Every listing page has a contact option that opens a conversation with you. The enquiry must be between 20 and 5,000 characters and can include a preferred date and group size. It lands in your host inbox and you receive an email; if you have opted in to WhatsApp or Telegram alerts for that retreat, you get one of those too.

Talk to guests directly

$0 to list, 10% flat commission on retreats, and an inbox that keeps every guest conversation in one place.

List your retreatSee the full host offer

Sharing the work with a co-host? See what Managers and Staff can do. Already hosting? Read the help article on messaging guests.