Your host inbox holds every guest conversation: enquiries sent from your listing page before a booking, and the thread that continues once the guest has booked. One thread per guest, tied to their booking where there is one.
Open the inbox
Click Messages in your dashboard.
What guests can send
An enquiry from your listing page, 20 to 5,000 characters, optionally with a preferred date and group size.
Replies in the thread of up to 10,000 characters, with attachments.
How you are notified
An email for every new message.
A WhatsApp or Telegram alert for a new enquiry, if you have opted in for that retreat. Replies inside an existing thread are emailed only.
Reply
Open the conversation.
Write your reply (up to 10,000 characters) and attach files if useful, such as directions or a packing list.
Send. The guest is emailed straight away.
Archive a conversation
When a thread is finished, archive it on your side. Archiving does not remove it for the guest, and either of you can keep writing.
Team access
Team members you invite as Managers read and reply in your inbox. Staff do not see guest conversations.
Tips
Response speed and response rate feed the Host engagement pillar, 20% of your ranking score. Reply as soon as you can.
Keep all conversations on Finding Retreats — disputes are easier to resolve when the conversation is logged.
Every message passes a content filter, and a guest can open conversations with at most five new hosts in any two-hour window, which keeps bulk enquiries out of your inbox.