When a guest requests an on-request room, you have 48 hours to respond. There are two responses: approve the request, or offer alternative rooms on the same retreat. There is no decline button — a request you do not act on expires at the end of its window with no charge to the guest.
Approve
Open
and click the request.
Review the guest’s name, dates, room, number of guests and any message.
Click
Approve request
, then
Approve and notify guest
.
The guest is emailed a link to complete the booking. Payment is taken when they do, not when you approve.
Offer alternative rooms
On the request, choose
Offer alternatives
instead of approving.
Select one or more other rooms on this retreat. Only rooms on the same retreat can be offered.
Click
Send alternatives
.
The guest picks one of the rooms you offered and confirms it. The request then shows as Guest confirmed.
The 48-hour clock
The window starts when the guest sends the request.
When you respond, the guest gets a fresh 48 hours to complete the booking.
Requests that pass their deadline are marked Expired automatically.
Who can respond
You and any team member with the Manager role. Staff logins are view-only and do not see booking requests.