How do I set up a discount on my retreats?

For retreat hosts. Menu: Your business → Discounts.

Before you start

• You need at least one retreat. A discount can cover retreats that aren't published yet; they're marked as not published in the list.

Steps

1. In the menu, go to Your business → Discounts.

2. Press Create discount. The New discount form opens.

3. Under Type of discount, choose one:

   • Early bird: "Rewards guests who book well ahead."

   • Limited-time offer: "For a holiday or sale: applies to bookings made between two dates."

4. In Name guests see, type a short name, up to 40 characters, such as "Early bird" or "Spring sale". Guests see this name on your retreat page.

5. Under Discount, choose how much:

   • Amount off per guest: a fixed amount off for each guest, in the currency your retreats are priced in. A couple sharing a room saves twice this amount. All the retreats it covers must use the same currency.

   • Percentage off: a percentage off the total, up to 75%.

6. Under When it applies:

   • For Early bird, choose Booked on or before a date, or Booked at least a number of days (1 to 730) before the retreat starts. A date suits a retreat with one start date. Days suit retreats with many dates.

   • For Limited-time offer, choose Bookings made between two dates. Both days are included. The retreat itself can take place any time.

7. Under Which retreats, tick All my retreats, including ones I add later, or tick the retreats one by one.

8. Leave the switch on (On: guests get this discount) to offer it now, or turn it off (Off: saved but not offered) to save it for later.

9. Press Create discount. You'll see "Discount created", and the discount appears in your list.

Change, pause or delete a discount

• Change: press Edit on the discount, make your changes and press Save changes.

• Pause: use the switch on the discount. It's kept but not offered until you switch it back on.

• Delete: press Delete, then Confirm delete. Press Keep to change your mind.

What the status means

• Active

  Guests booking now get it.

• Scheduled

  It's on but its booking window hasn't started yet.

• Ended

  Its booking window is over.

• Off

  You switched it off.

Good to know

• There are no discount codes. If a booking fits, the discount applies by itself.

• Discounts don't add together. If more than one fits a booking, the guest gets the biggest one.

• Guests see the saving on your retreat page and a badge on listing cards.

• Our 10% commission is worked out from the price after the discount.

• Changing or deleting a discount never changes bookings already made.

• For rooms Available on Request, the discount is checked when the guest pays after you accept, not when they sent the request. If the discount has ended by then, they pay the full price.

If something goes wrong

• "Give the discount a name guests will see" or "Keep the name under 40 characters"

  Fill in Name guests see, up to 40 characters.

• "Enter an amount above 0" or "A percentage discount can be at most 75%"

  Fix the number under Discount.

• "Choose either a book-by date or a number of days"

  For an early bird, fill in one of the two options under When it applies.

• "Choose a start date and an end date on or after it"

  For a limited-time offer, the second date can't be before the first.

• "Choose at least one retreat, or all your retreats"

  Tick a retreat under Which retreats.

• "These retreats are priced in different currencies (…). Use a percentage, or choose retreats in one currency."

  An amount off has to be in one currency. Use Percentage off, or make one discount per currency.

• "Add a retreat before creating a fixed-amount discount"

  You have no retreats yet. Create one first, or use Percentage off.

• The discount says Scheduled or Ended, not Active

  Check the dates under When it applies. Bookings made outside those dates don't get it.

• A guest says they didn't get the discount

  Check the discount is Active, covers that retreat, and that the booking was made inside its dates. If another discount was bigger, the guest got that one instead.

Common questions

• Can I offer a group discount?

  Not yet. You can choose an early-bird or a limited-time offer.

• Can I give one guest a private code?

  No. There are no codes; discounts are for everyone who books within the rules.

• Is the amount per guest or per booking?

  Amount off per guest is per guest. Percentage off comes off the whole total.

Still stuck? Message us: go to Inbox → Messages, change All to Support and press Contact Support. Include the discount name.

Related: How is my retreat's price worked out? · How do I charge a different price on some dates?