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Guide • Retreat host

How do deposits and the remaining balance work?

You choose what share of the price guests pay online when they book, from 30% to 100%. If it's less than 100%, you also choose when the rest is due, and you collect it from the guest yourself (or ask us to). Set both in your retreat's Booking conditions section.

For retreat hosts. In your retreat: Edit → Booking conditions.

Steps

  1. Go to your listings, find your retreat and press Edit.

  2. Open Booking conditions.

  3. Under Deposit policy, set the Deposit percentage, from 30% up to 100%. 100% means guests pay in full when they book.

  4. If the deposit is under 100%, a Remaining balance section appears: "When should guests pay the remaining amount?" Choose 60 days before, 30 days before, 14 days before, 7 days before or On arrival. To take the whole price online instead, set the deposit to 100%.

  5. Choose a Cancellation policy. The deposit follows it.

  6. Your changes save by themselves. If the retreat is published, press Submit for Review to put them live.

Collecting the rest

  • You collect the remaining balance from the guest yourself, by the time you chose. Guests see when it's due, and how much, before they book.

  • If you'd like us to collect it for you, message us: go to Inbox → Messages, change All to Support, press Contact Support and choose Payouts & Billing. Include your retreat name.

Cancellation policies

  • Relaxed

    Full refund 7 or more days before the start. 50% back from 2 to 6 days before. No refund after that.

  • Flexible

    Full refund 14+ days before. 50% from 7 to 13 days.

  • Moderate

    Full refund 30+ days before. 50% from 14 to 29 days.

  • Strict

    Full refund 60+ days before. 50% from 30 to 59 days.

Good to know

  • Changes save by themselves as you go. If the retreat is already published, guests keep seeing the old version until you press Submit for Review. Most changes are checked automatically and go live straight away ("Listing approved and published"). Some go to our team to check first.

  • Guests pay the deposit online when they book. Our 10% commission is taken from that payment.

  • You can also allow Booking transfer (a guest gives their place to someone else) and Credit for future booking (a guest who cancels gets credit for 6, 12 or 24 months instead of losing the money).

  • Changes apply to new bookings only.

Still stuck? Message us: go to Inbox → Messages, change All to Support and press Contact Support. Include your retreat name.

Related: How is my retreat's price worked out? · When you'll be paid for a booking