For retreat hosts (account owner). Menu: Your business → Properties.
Add every room, one at a time
Each room you add is one room guests can book. Your property's Sleeps number (shown under the Edit Property button) is the total of all its rooms. If your venue can host 20 people but you only add two rooms that sleep 3, guests can only book 3 places.
So add each room, cabin or tent on its own. If you have several rooms that are the same, you only need to fill in the form once: add one room, then copy it with Duplicate (see "Copy a room with Duplicate" below).
Before you start
You need a property. See How do I add a property?.
Add a room
Go to Your business → Properties. You'll see your property in a large card.
Press the Create Room button (with a + sign) on the property card. On a computer it's at the top right of the card; on a phone it's to the right of the property name. The Create Room form opens.
On the Details tab (on a computer, the tabs are down the left side; on a phone, across the top), fill in:
Room Name: what guests see when choosing, such as "Ocean View Double Room". Say what sets it apart rather than a room number.
Description: a sentence or two on how the room feels and what it looks out on.
Room Type: Single, Double, Twin, Triple, Quadruple or Dorm.
Sharing: Private (the booking gets the room to itself) or Shared (guests may sleep alongside people outside their group).
Minimum Occupancy and Maximum Occupancy: the fewest and most guests who can book it. See What do room type, sharing and occupancy mean?.
Under Availability & Pricing, choose who This price is for: Each person or The whole room or villa.
Enter the Price per night. The Total price box on the left shows what a guest would pay for each retreat at that price. See How do I change a room's price?.
Press the Next button at the bottom of the form. The Photos tab opens.
Upload photos of the room. The first photo is the cover. Press Next. The Booking Settings tab opens.
Choose how guests book:
Instantly Bookable: "Guests can book immediately".
Available on Request: "Bookings require your approval". You then have 48 hours to accept or decline each request.
Leave Active Status on to make the room visible to guests.
Press Create Room. You'll see "Room created successfully", you're taken back to Properties, and the room appears under the property.
Repeat for every other room. Under your rooms, a line such as "Sleeps 3 across 2 rooms. Is that everyone your venue can host?" helps you check you haven't missed any. Press Add another room on that line to open a new Create Room form.
Copy a room with Duplicate
Use this when several rooms are the same, for example eight identical twin rooms.
Add the first room as above.
Under the property, find the room and press the green Duplicate button on its row (between Edit and Delete). A copy appears straight away, named like the original with "(Copy)" on the end, and you'll see "Room copied. Press Edit on the copy to rename it."
Press Edit on the copy (the blue button with a pencil), change the Room Name so guests can tell the rooms apart, change anything else that differs, and press Save Changes.
Repeat until every room is there. Check that the Sleeps number on the property card matches how many guests your venue can host.
Good to know
Add at least one photo now. You can't save later changes to a room without one.
Photos must be at least 1024px on their longest side; 1600px or more looks best. Up to 20 MB each.
Each new room gets its own row on your calendar.
During onboarding, pressing Continue on the property step shows a pop-up with how many guests your rooms sleep and asks whether you've added them all. See Onboarding step 5: review your property.
If something goes wrong
"Please fill in all room details"
Fill in the name, room type and sharing.
"Minimum occupancy cannot be more than maximum occupancy"
Lower the minimum or raise the maximum.
"Please enter a price per night"
Enter a price above 0.
"Please upload at least 1 room photo"
Shown when you save changes to a room with no photo. Add one on the Photos tab.
"Failed to duplicate room" or "Failed to save room"
Try again. If it keeps happening, message us (see below).
Common questions
How do I change a room later?
Press Edit on the room, make your changes and press Save Changes.
How do I hide a room without deleting it?
Edit it, open Booking Settings and turn off Active Status.
My venue has rooms that are all the same. Do I still add each one?
Yes. Guests book a room, so each room needs its own entry. Add one and use Duplicate for the rest; it only takes a moment per room.
Still stuck? Message us: go to Inbox → Messages, change All to Support and press Contact Support. Include your property and room name.
Related: What do room type, sharing and occupancy mean? · How do I change a room's price? · Can one guest book a double room alone?