How-to • Retreat host

How do I add a booking I took myself?

If a guest booked with you by phone, email or in person, add them to your calendar so nobody else can book their room. Pick the nights in the room's row, press Add a booking, enter the guest's name and number of guests, and press Add booking. No payment is taken and no email is sent.

For retreat hosts. Account owners and managers can add bookings; staff can't. Menu: Bookings & payouts → Calendar.

Before you start

The room must be free on those nights. You can't add a booking over another booking or a block.

Add a booking to a private room

In the menu, go to Bookings & payouts → Calendar.
In the room's row, click the first night of the stay. Drag along the row to pick the other nights.
In the column on the right, press Add a booking. The panel Add a booking to [room name] opens with the Add booking tab chosen.
Check From and Until. Until is the guest's check-out morning. For a guest staying the nights of 3, 4 and 5 May, choose From 3 May and Until 6 May.
Type the Guest name.
Enter the number of Guests. It can't be more than the room sleeps.
Press Add booking. A dark bar with the guest's name appears in the room's row.

Add a booking to a dorm

Click the first night on the dorm's row, then press Block nights.
At the top of the panel, choose the Add booking tab.
Choose From and Until (the check-out morning), type the Guest name and enter the number of Beds.
Press Add booking.

Remove a booking you added

Click the booking's bar in the room's row. The panel says "added by hand, no payment taken".
Press Cancel booking.

Good to know

A booking you add only holds the room. It takes no payment, sends no emails and doesn't appear in your payouts. Collect payment from the guest yourself.
It counts against every retreat that uses the room, just like a guest's booking.
If you share your availability with Airbnb or Booking.com, those nights show there as Reserved.
Only bookings added by hand can be removed from the calendar. A guest's real booking can't.

If something goes wrong

"[Room name] sleeps N."
You entered more guests than the room holds. Lower the number of Guests.
"That is more guests than the room sleeps"
The same check, made when saving. Lower the number.
"That room was just taken for those nights"
Someone booked while you were typing. The calendar reloads; choose other nights or another room.
The Add booking button is greyed out
Fill in the guest's name, and check Until is after From.

Common questions

Will the guest get a confirmation email?
No. Send them your own confirmation.
Can I take a payment for it on Finding Retreats?
No. To take payment through us, the guest needs to book on your retreat page.
Can I change the dates?
Not directly. Cancel the booking you added and add it again with the new dates.

Still stuck? Message us: go to Inbox → Messages, change All to Support and press Contact Support. Include the room and dates.