Booking requests and bookings have separate statuses. Requests track the approval conversation; bookings track the paid reservation.
Booking request statuses
Pending
— waiting for you to respond within 48 hours.
Approved
— you accepted; the guest has a link to complete the booking.
Alternatives offered
— you suggested other rooms; the guest is choosing.
Guest confirmed
— the guest completed the booking.
Expired
— the response window passed with no action.
Cancelled
— the request was cancelled.
Booking statuses
Pending
— the booking exists but payment is not complete.
Confirmed
— paid and in your Sales list.
Completed
— the retreat has taken place.
Cancelled
— cancelled by the guest, by you or by Finding Retreats.
What to do per status
Request pending → approve or offer alternative rooms within 48 hours.
Confirmed → message the guest before arrival and prepare the room.
Completed → ask for a review.