Guests choose a retreat largely on trust: reviews, ratings, and how easy a listing is to find in search. This section covers the two levers on Finding Retreats that most directly shape a host's growth once listings are live — how guest reviews work, and how the platform decides where you rank.
The two are connected. Guest Trust, built from reviews, guest-experience sub-ratings, and repeat bookings, is the single most heavily weighted factor behind your search ranking. Responding to reviews well and understanding how ranking actually works are two of the fastest ways to compound growth, because neither depends on paying more commission or buying ads — both are explicitly excluded from the ranking algorithm.
Reputation isn't only built on the platform, though. The Social media marketing guide covers building an audience and driving traffic to your listings from outside Finding Retreats — a separate guide in the learning centre, but part of the same growth picture. Together, these guides cover how hosts get found, build trust, and keep guests coming back.
How guest reviews land in your dashboard, how to respond to them well, and how the two-way guest-rating system works.
A plain-English breakdown of the five pillars, tiers, and appeals process behind your Finding Retreats search ranking.