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How-to • Retreat host

How do I add a property?

A property is the place guests stay, such as a villa or retreat centre. Go to Your business → Properties, press Add Property, give it a name, type and category, then add a description, facilities and at least one photo, and publish it. Then add its rooms.

For retreat hosts (account owner). Menu: Your business → Properties. The page is called Properties.

Watch: How do I add a property? (1½ min)

Steps

  1. In the menu, go to Your business → Properties.

  2. Press Add Property.

  3. Type the Property name: the name guests will recognise when they arrive, usually what's on the sign.

  4. Choose a Category. The list has two groups:

    • Entire Unit: guests book the whole place. Villa, House, Apartment, Cottage, Bungalow, Castle, Farmhouse, Treehouse, Boat or Other.

    • Multiple Rooms: you add and price each room separately. Hotel, Hostel, Guesthouse, B&B, Lodge, Resort, Boutique Hotel, Inn, Retreat Center or Other.

  5. Press Create Property. You'll see "Property created" and the property's page opens.

  6. Fill in each section, pressing Add (or Edit) and then Save:

    • Description: what staying here is like.

    • Facilities: tick what guests can use. Pick at least one.

    • Photos: add at least one photo of the property.

  7. Open Publish and press Edit. The Publishing Checklist shows what's missing: Name and category filled, At least 1 facility selected and a photo.

  8. When all three are ticked, press Publish and confirm. The status changes from Draft to Published.

Good to know

  • A property with no rooms won't show in search. You'll see "No rooms yet — this property won't show up in search until you add one."

  • Photos must be at least 1024px on their longest side, and 1600px or more looks best. Each file can be up to 20 MB.

  • You can also create a property from inside a retreat, in its Property section.

  • Unpublishing moves the property back to drafts.

If something goes wrong

  • "Name must be at least 3 characters"

    Make the name longer.

  • "Category is required"

    Choose a category.

  • The Publish button is greyed out

    Something on the checklist isn't ticked. Add a facility or a photo.

  • "[photo name] is too small (…). It must be at least 1024px on the longest side"

    Use a larger photo.

  • "Could not create property" or "Could not save changes"

    Try again. If it keeps happening, email us.

Common questions

  • Can I delete a property?

    Yes. On the Properties page, press the bin icon on the property and confirm. This can't be undone.

  • Can my team add properties?

    No. Only the account owner sees Properties.

Still stuck? Message us: go to Inbox → Messages, change All to Support and press Contact Support. Include your property name.

Related: How do I add a room to my property? · How do I use one property for several retreats?