Host-initiated cancellations are a last resort. They have ranking consequences. Use them only when you genuinely can't honour the booking.
Cancel a booking
Open Bookings.
Click the booking.
Click
Cancel booking
.
Pick a reason. Reasons vary by impact — see the next article.
Confirm.
What the guest gets
Full refund of everything they paid. Finding Retreats helps them find an alternative retreat.
What it costs you
See Host-cancellation penalties for the full list. In short: ranking drops, possible fees, possible suspension for repeats.
Tips
Always try to find an alternative for the guest first — a different cohort, a different room. Cancellation is the worst outcome for both sides.