Templates save time on messages you send often. Set them up once and pull them into any conversation in two clicks.
Create a template
Open Messages →
Templates
.
Click
New template
.
Name it (e.g. "Pre-arrival info").
Write the message. Use placeholders: {guest_name}, {arrival_date}, {accommodation_name}.
Save.
Use a template
In any conversation, click the Templates icon, pick one. Placeholders fill in automatically. Edit before sending if you want to personalise further.
Templates worth having
Reply to first enquiry — covers your most-asked questions.
Pre-arrival info — sent 1 week before.
Welcome message — sent on confirmation.
Post-retreat thank-you and review prompt.