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Why your payment was declined

The most common reasons a card is declined on Finding Retreats and what to do.

A declined payment is almost always solvable. Here are the most common causes.

Common causes

  • 3-D Secure verification — your bank may require you to confirm the charge via app or SMS. Look out for the verification screen.

  • Country mismatch — billing zip/postcode must match your card's country.

  • Insufficient funds or daily limit — common on debit cards. Try a different card or call your bank.

  • International blocks — some banks block overseas charges by default. Call your bank to authorise.

  • Card expired — update your card in account settings.

What to do

  1. Try the same card again — many declines are transient.

  2. If it fails twice, try a different card.

  3. If both fail, contact your bank and ask if Finding Retreats charges are being blocked.

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