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How-to • Retreat host

Appeal a low ranking

How to submit an appeal if you believe your listing is ranked unfairly.

If you believe your listing is ranked unfairly — for example, a sudden drop you can't explain, or you think a quality issue was misclassified — submit an appeal.

The ranking dashboard where you can appeal your ranking

Submit an appeal

  1. Open

    Ranking → Appeal

    .

  2. Pick the listing and the issue type (page drop, position drop, recent penalty).

  3. Describe the concern in a few paragraphs.

  4. Attach evidence if relevant (screenshots, booking data).

  5. Submit.

What happens next

Appeals are reviewed within 5 business days by a human. You'll receive a written response with what we found, any corrections we're making, and what you can do to improve.

Tips

  • Appeals work best when grounded in data, not feelings. Cite specific dates and changes.