Hosts on Finding Retreats have a reason not to cancel: every host cancellation lowers the Operational reliability part of their ranking, which is 23% of their search position.
If it happens to you
The cancellation policy windows shown on the listing cover cancellations you make, not ones the host makes.
Contact support with your booking reference so the team can look at the booking with you.
The platform-level position on refunds is in the Refund Policy.