Some cancellations fall outside normal policies — natural disasters, government travel restrictions, serious illness with documentation. We call this force majeure.
What qualifies
Natural disasters or severe weather affecting the retreat location.
Government travel restrictions or border closures.
Serious illness or injury (with medical documentation) affecting you or an immediate family member.
Bereavement (with documentation).
What doesn't qualify
Personal schedule changes, including work conflicts.
Travel inconveniences (flight delays, lost luggage).
General concerns about a destination.
How to apply
Contact support with your booking reference and supporting documentation. We review case-by-case within 5 business days.