Most guest disappointment comes from misaligned expectations, not bad retreats. Knowing what guests expect — and where the bar is set — helps you over-deliver.
Communication
Reply within 24 hours, faster ideally.
Send pre-arrival info 1–2 weeks before.
Be reachable during the stay.
Accommodation
Beds are made on arrival, towels provided.
Hot water and reliable electricity.
Wi-Fi available unless explicitly a digital-detox.
A safe place for valuables.
Food
Three meals plus snacks (unless the schedule says otherwise).
Dietary needs accommodated as agreed.
Clear timing — meals don't shift wildly.
Programme
The schedule runs as listed.
Sessions start and end on time.
Substitutes for missed sessions when possible.